Here Is Why Customers Want You To Take The Lead

Our top morning stories for Monday, September 21, 2020

CMSWire Breakfast Bytes "Monsters are real, and ghosts are real too. They live inside us, and sometimes, they win." — Stephen King We're bringing the top CX conference of 2020 to you!--Learn more about the DX Summit virtual event and we'll see you online this October. Featured Resource Resolve & Evolve Your Remote Support This insightful guide walks you through the five foundational elements of frictionless support, and shares how to resolve IT issues quickly, so you can focus on growing your business. Discover More Customers Want You to Take the Lead. Here's Why When you partner with customers on achieving outcomes, they will follow your lead — and you’re in a position to win together. IT's Role in Return to Office Transition CIOs have a big role to play in ensuring the transition to on-premises work occurs in an effective and orderly manner. Using Social Media To Build Human Connections With Your Customer Your customers crave a human connection. Is your business delivering? We asked experts for thoughts on creating better customer relationships via social media. Snowflake Sets Record IPO, Oracle Updates CX Service and More DX News In this week's DX newsbyte, cloud data platform Snowflake comes out with a record-setting IPO,Oracle updates it's CX service, Arm acquired by NVIDIA and more. Getting Started With Voice? Think Mobile Most companies already have mobile apps or websites, and so “putting a mic on it” is not a significant investment. Is It Time for Your Company to Embrace a Remote Workplace? The transition to remote work comes with its challenges. Here's how to best position a company for success. Belonging Is Essential to the Future of Work Digitization, smartphones and remote working are forcing us to redefine how we connect with one another. Social psychology offers a guide to the way forward. Featured Webinar Last Chance: Unlock the Signals of Every Call Using AI-Powered Speech Analytics The contact center today is the nerve center of the operation, but uncovering the meaningful nuggets of information is a massive challenge. Join us on September 22 at 1pm EDT and learn how AI-powered speech analytics helps you improve call quality, operations, and overall customer experience. Don't Miss Out Top CX Conference — Digital Experience Summit 2020 Meet with many of the world’s top digital customer experience leaders and gain unparalleled insight on topics such as personalization, voice of the customer (VoC), content management, artificial intelligence and so much more! Click the button below to automatically register! October 21, 2020 | FREE Virtual Event 1 - Click Registration © Simpler Media Group, Inc. 600 California St., 11th Floor, San Francisco, CA 94108 USA Email Preferences | Unsubscribe