 | |  | "I love deadlines. I like the whooshing sound they make as they fly by." — Douglas Adams | Sep 19, 2020 | | Sep 19, 2020 | |  | | Top Articles of the Week | | GPT-3 represents a massive achievement from OpenAI, but any thoughts that it is the path forward to AGI should be put to rest. | | CX encompasses the entirety of a customer’s interaction with your business. Serving the entire customer journey needs to be a priority for IT teams as a result. | | Unleashing data’s value and ensuring its quality for competing on customer experience is more important than ever. | | The budget CMOs started 2020 with will not be the budget they end the year with. | | Personalization, while recognized as strategically important, has many challenges standing in the way of marketer's efforts. | | Most companies already have mobile apps or websites, and so “putting a mic on it” is not a significant investment. | |  | | |  | Featured Article
 |  | Today's CDP vendors can be loosely divided into two buckets: pure play systems and marketing cloud options. Both approach data collection in unique ways. When evaluating CDPs, it's important to choose the one that's right for your particular business situation. | | Today's CDP vendors can be loosely divided into two buckets: pure play systems and marketing cloud options. Both approach data collection in unique ways. When evaluating CDPs, it's important to choose the one that's right for your particular business situation. | |  |  Upcoming Events | Sep 22 |  | Online Event | |  | | Sep 24 |  | Online Event | | | Sep 22 |  | Online Event |  | | Sep 23 |  | Online Event | | Sep 23 |  | Online Event | |  | | Sep 29 |  | Online Event | | | Sep 24 |  | Online Event |  | | Sep 29 |  | Online Event | |  | You're Invited! Top CX Conference — Digital Experience Summit 2020 October 21, 2020 | FREE Virtual Event Meet with many of the world’s top digital customer experience leaders and gain unparalleled insight on topics such as personalization, voice of the customer (VoC), content management, artificial intelligence and so much more! |  | |  | Featured Contributor Charles Simon Charles Simon, BSEE, MSCs is a nationally recognized entrepreneur and software developer who has many years of computer experience in industry including pioneering work in AI. More RECENT ARTICLES | | Featured Contributor Charles Simon Charles Simon, BSEE, MSCs is a nationally recognized entrepreneur and software developer who has many years of computer experience in industry including pioneering work in AI. More RECENT ARTICLES | |  | | |  | Featured Report
 |  | For the third year in a row, Bold360 has commissioned Forrester Consulting to conduct a survey of almost 500 global decision makers involved in customer experience, engagement, and service to measure the benefits of providing an exceptional customer experience. Download this report to uncover key findings, and discover how you can move your business up the customer experience maturity curve. | | For the third year in a row, Bold360 has commissioned Forrester Consulting to conduct a survey of almost 500 global decision makers involved in customer experience, engagement, and service to measure the benefits of providing an exceptional customer experience. Download this report to uncover key findings, and discover how you can move your business up the customer experience maturity curve. | |  |  | Quote of the Week Former Facebook data scientist Sophie Zhang | |