 |  |  | "It is directed to librarians because we are the only ones who can do it right." — Clara Stanton Jones | | | | | Download this report to uncover key customer experience, engagement and service findings, and discover how you can move your business up the customer experience maturity curve. | |  | | Empathy was little more than an infrequently used catchphrase in the VoC conversation before COVID-19. Now it is inexorably tied to VoC initiatives. | | Recent research shows that in a world of shifting demands and needs marketers value integration most of all. Here we explore the underlying reasons. | | While many enterprises still only see RPA as a way to improve productivity, others see it as a safety measure to help weather the shock of future disruptions. | | Don’t outsmart yourself again this year. SMART goals promote mediocrity, foster disincentive and impair people's ability to perform their best. | | The new normal of employees working from home has forced IT departments to reassess how dispersed employees can still access key documents and programs. | | Applying gaming to learning and engagement programs improves collaboration, builds loyalty and improves the employee and customer experience. | | Powell Software's new CPO, Matthieu Silbermann, discusses how company culture impacts digital workplace experience and how to measure success. | |  | This detailed guide helps you select a CMS, which is a mission-critical component to effectively operating the business. | |  | Top CX Conference — Digital Experience Summit 2020 Meet with many of the world’s top digital customer experience leaders and gain unparalleled insight on topics such as personalization, voice of the customer (VoC), content management, artificial intelligence and so much more! Click the button below to automatically register!
October 21, 2020 | FREE Virtual Event

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